A thorough understanding of our client’s needs and expectations and linking these to quality objectives, which are communicated to project and support teams and inform planning and development;
Understanding the risk associated with our activities and the impact on our stakeholders and the environment, ensuring implementation of effective process controls;
The commitment and professionalism of our people who are empowered through strong leadership to:
- Utilise smart and well established practices, so they have the freedom to act with responsibility and accountability;
- Continually improve personal performance and opportunity by openly discussing problems and issues; and
- Contribute their knowledge and experience to foster creativity and innovation;
Shamrock Civil’s quality management system complies with the requirements of AS/NZS ISO 9001:2015 and is third party certified.
The implementation and monitoring of processes which are effective in achieving predictable results;
The engagement of suppliers and subcontractors who have demonstrated an aligned commitment to quality and integrate their specialised activities into our system of controls;
Strong engagement with our clients to improve the opportunity for feedback, which is measured and the results are promptly acted upon; and
Our process of continual improvement where we take our lessons learned to refine our systems and grow our knowledge and capabilities.